Thursday, December 14, 2017

Warranty

Cabinets - Warranty and Care

5 Year Limited Warranty

Tree Line Cabinets guarantees all of the materials and workmanship provided by Tree Line Cabinets to be free from defects for 5 Years as initially installed. Hardware included with the cabinets has a lifetime warranty. If our product is found to be defective, the defective component will be repaired or replaced free of charge – subject to the discretion of an authorized Tree Line Cabinets agent.

Warranty coverage is for Tree Line Cabinets supplied products only. Warranty coverage period begins at the date of invoice, given the invoice is paid in full. Upon receipt of goods, it is the responsibility of the receiver to inspect all goods. Freight damage is the receiver’s responsibility and must be noted on the carriers Bill of Lading. Damaged goods claims must be filed before installation of product, and within 10 days of receipt of shipment.

Damages arising from improper use, handling, negligence, storage, or cleaning are not the responsibility of Tree Line Cabinets – we do not cover abuse of our products. Damages resulting from environmental factors and building structural issues are not covered under warranty. Replacements are subject to availability and consequently the replacement component may not be identical to the original part.

No two trees are alike – nor even would two pieces of lumber from the same tree. Wood is a natural product and can and will vary in colour and characteristics. Variations in wood grain and colour are part of the character of the wood and not deemed to be defects.

Wood is an organic material and is naturally susceptible to fluctuations in humidity and temperature. Doors will flex and move with changes in temperature or humidity - tolerance of 3/16” in warping is considered acceptable. A Relative Humidity of 50%-40% should be maintained at all times. Relative Humidity levels outside this range are considered to be inappropriate storage of product, and as such will void the warranty.

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